Warranty & Repair
We are a Milwaukee Tool authorized service center a stones-throw from downtown Grand Rapids. As a service center we can take care of warranty replacements and repairs for many of the Milwaukee products that we sell. Please read both sections below before stopping in to drop off a tool for warranty or repair service. We are only authorized to repair Milwaukee brand tools.
Hand Tools: If your hand tool is deemed to be defective, we can offer warranty replacement service on site for most of the hand tools that we carry.
Milwaukee Power Tool Batteries: If your battery is still within the warranty period it will be sent to the Milwaukee Factory Repair Center for warranty replacement.
Milwaukee Power Tools: We are an Authorized Milwaukee Warranty Repair Center for the following categories:
Power Tools
One Key
Outdoor Power Equipment
Repairs will either be performed by one of our in-house technicians or sent directly to a Milwaukee Factory Repair Center. If it is determined your product is still under warranty, it will be fixed for FREE however there is a $12.95* Diagnosis/Processing Fee for all service & repairs. If your product is out of warranty, we will provide a quote to complete the repair. Please read our best practices section below before dropping off a warranty/repair tool.
Any Milwaukee tools in need of repair that are outside of our authorized categories will be sent directly to the Milwaukee Factory Repair Center. A service fee of $12.95* applies.
If you prefer, you can process a repair for most tools yourself using Milwaukee's E-service page.
*Note: We only service Milwaukee Brand Power Tools
Service Center Best Practices
Before bringing your tool for warranty service we ask that you do the following:
· Remove bits from drills, blades from saws, and wheels from
grinders, along with any other removeable accessories.
· Bring the tool in a plastic bag if the tool is leaking oil, grease, or other
fluids.
· Empty the tank of any fluids or chemicals if you have a sprayer that
needs to be serviced.
· When bringing in a vacuum, please remove the filter and any dirt or debris.
· If the serial number is not clearly legible on the tool, make sure to bring a
proof of purchase.
· Double-check to make sure there is no damage to the housing of the tool or
battery. We CANNOT send in a battery or tool that has a
cracked/damaged/broken housing. Warranty on Milwaukee Tools and
batteries only extends to manufacturers defects.
